Technical Services Specialist II – Construction Support

LATICRETE International; Hobe Sound (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Hobe Sound, Florida, is seeking a Technical Services Representative II to provide vital support to customers through various communication channels. The role involves resolving technical queries and complaints effectively.

The ideal candidate has a background in the construction industry with specific experience in technical services. Knowledge of LATICRETE products would be beneficial. We offer competitive benefits including medical, dental, vision, and a 401k along with a supportive work environment.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Knowledge of LATICRETE product lines and applications is a plus.

Responsibilities

• Provide technical services to customers via phone and email.
• Resolve customer complaints diplomatically and professionally.
• Create and update technical data sheets.

Skills

Technical Services Experience

Customer Interactions

Salesforce proficiency

Knowledge of construction methods

Communication skills

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Hobe Sound, Florida, is seeking a Technical Services Representative II to provide vital support to customers through various communication channels. The role involves resolving technical queries and complaints effectively.

The ideal candidate has a background in the construction industry with specific experience in technical services. Knowledge of LATICRETE products would be beneficial. We offer competitive benefits including medical, dental, vision, and a 401k along with a supportive work environment.