Technical Services Specialist II – Construction Support

LATICRETE International; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical support to our customers. This role involves interacting with architects, contractors, and homeowners to deliver the best solutions for our product applications.

Successful candidates will have a minimum of 3 years in the construction industry and 2 years in Technical Services, with a strong focus on customer interaction. Join us in helping improve the lives of those who build the world.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to customers through various channels.
• Investigate and settle customer complaints through Salesforce.
• Coordinate requests for technical support and training.

Skills

Customer service experience

Technical knowledge

Interpersonal communication

Salesforce experience

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical support to our customers. This role involves interacting with architects, contractors, and homeowners to deliver the best solutions for our product applications.

Successful candidates will have a minimum of 3 years in the construction industry and 2 years in Technical Services, with a strong focus on customer interaction. Join us in helping improve the lives of those who build the world.