Technical Services Specialist II – Construction Support

LATICRETE International; Lutz (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Services Representative II in Lutz, Florida. The role involves providing technical support to customers through various communication channels, resolving complaints, and ensuring customer satisfaction in the construction sector.

Ideal candidates will have a minimum of 3 years in the construction industry, along with experience in technical services. Strong communication skills and knowledge of Salesforce are preferred. Join LATICRETE to contribute to a company committed to innovation and quality in building solutions.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to internal and external customers via multiple channels.
• Investigate and resolve customer complaints through Salesforce.
• Coordinate requests for technical support with sales teams.

Skills

Customer Service

Salesforce

Construction Knowledge

Interpersonal Skills

Communication Skills

Education

High School Diploma

Degree Preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II in Lutz, Florida. The role involves providing technical support to customers through various communication channels, resolving complaints, and ensuring customer satisfaction in the construction sector.

Ideal candidates will have a minimum of 3 years in the construction industry, along with experience in technical services. Strong communication skills and knowledge of Salesforce are preferred. Join LATICRETE to contribute to a company committed to innovation and quality in building solutions.