Technical Services Specialist II - Construction Support

LATICRETE International; Clive (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International in Clive, Iowa is looking for a Technical Services Representative II to provide technical support to customers and internal teams. The role involves handling inquiries via phone, email, and chat while resolving complaints efficiently.

The ideal candidate will have a minimum of 3 years of experience in the construction industry, along with strong interpersonal and communication skills. Familiarity with Salesforce and a positive teamwork attitude are essential for this role.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Strong interpersonal, written, and verbal communication skills.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to various stakeholders.
• Investigate customer complaints and coordinate resolutions.
• Support Technical Services training programs as directed.

Skills

Customer Interactions

Salesforce experience

Strong interpersonal skills

Construction knowledge

Technical writing skills

Education

High School Diploma (Degree preferred)

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International in Clive, Iowa is looking for a Technical Services Representative II to provide technical support to customers and internal teams. The role involves handling inquiries via phone, email, and chat while resolving complaints efficiently.

The ideal candidate will have a minimum of 3 years of experience in the construction industry, along with strong interpersonal and communication skills. Familiarity with Salesforce and a positive teamwork attitude are essential for this role.