Technical Services Specialist II – Construction Support

LATICRETE International; Waukee (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Waukee, Iowa, is seeking a Technical Services Representative II who will provide technical support to customers and resolve complaints effectively. Applicants should have a background in construction and technical services, along with an ability to communicate and work with diverse clients.

The position offers benefits such as medical, dental, vision, and tuition reimbursement, fostering a supportive work environment that values teamwork and innovation.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers via phone, chat, and email.
• Investigate and settle customer complaints through Salesforce.
• Coordinate incoming requests for technical support.

Skills

Technical services expertise

Customer service skills

Salesforce proficiency

Construction knowledge

Communication skills

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office Suite

Job description

LATICRETE International in Waukee, Iowa, is seeking a Technical Services Representative II who will provide technical support to customers and resolve complaints effectively. Applicants should have a background in construction and technical services, along with an ability to communicate and work with diverse clients.

The position offers benefits such as medical, dental, vision, and tuition reimbursement, fostering a supportive work environment that values teamwork and innovation.