Technical Services Specialist II - Construction Support

LATICRETE International; Arkansas; On-site; USD 50,000 - 65,000; Full time

Job summary

LATICRETE International, based in Arkansas, is seeking a Technical Services Representative II to provide technical support and customer service. Your main responsibilities will include handling customer inquiries via phone, email, and chats, resolving complaints, and coordinating training requests with field representatives.

The ideal candidate will have at least 3 years in the construction industry, experience with Salesforce, and strong communication skills. A positive attitude and teamwork are key attributes required for this role, with up to 20% travel involved.

Qualifications

• Minimum 3 years experience in the construction industry.
• Minimum 2 years experience in Technical Services or comparable.
• Intermediate knowledge of Microsoft Office.

Responsibilities

• Provide technical services through phone, email, and chat.
• Investigate and settle customer complaints using Salesforce.
• Support technical training programs as directed.

Skills

Interpersonal skills

Verbal communication

Written communication

Salesforce knowledge

Microsoft Office knowledge

Education

High School Diploma

Degree in a related field

Job description

LATICRETE International, based in Arkansas, is seeking a Technical Services Representative II to provide technical support and customer service. Your main responsibilities will include handling customer inquiries via phone, email, and chats, resolving complaints, and coordinating training requests with field representatives.

The ideal candidate will have at least 3 years in the construction industry, experience with Salesforce, and strong communication skills. A positive attitude and teamwork are key attributes required for this role, with up to 20% travel involved.