Technical Services Specialist II - Construction Support

LATICRETE International; Tennessee; Hybrid; USD 55,000 - 75,000; Full time

Job summary

LATICRETE International is looking for a Technical Services Representative II to provide support to customers via phone, emails, and chats. This role includes resolving complaints and ensuring effective communication with architects, contractors, and distributors.

The ideal candidate has at least 3 years of experience in the construction industry, strong communication skills, and experience with Salesforce. Candidates should be ready to travel up to 20% of the time.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry experience.
• Knowledge of architecture and construction methods a plus.

Responsibilities

• Provide technical services to customers through various communication channels.
• Investigate and settle customer complaints using Salesforce.
• Support internal training programs and maintain technical documentation.

Skills

Interpersonal skills

Written communication

Verbal communication

Salesforce knowledge

Construction industry knowledge

Education

High School Diploma (Degree preferred)

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is looking for a Technical Services Representative II to provide support to customers via phone, emails, and chats. This role includes resolving complaints and ensuring effective communication with architects, contractors, and distributors.

The ideal candidate has at least 3 years of experience in the construction industry, strong communication skills, and experience with Salesforce. Candidates should be ready to travel up to 20% of the time.