Technical Services Specialist II - Construction Support

LATICRETE International; Apollo Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers via phone, email, and chat. This role will involve customer interaction, resolving complaints, and supporting technical training initiatives.

Applicants must have experience in the construction industry and Salesforce, along with strong communication skills and a cooperative attitude. The position may require travel and has physical demands, including the ability to lift 50 lbs.

Qualifications

• Minimum 3 years experience in the construction industry.
• 2 years experience in Technical Services or comparable experience.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various channels.
• Resolve customer complaints promptly.
• Create/update technical data sheets and advisories.

Skills

Customer interactions

Technical services knowledge

Salesforce experience

Construction industry experience

Interpersonal communication

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II to provide technical services to customers via phone, email, and chat. This role will involve customer interaction, resolving complaints, and supporting technical training initiatives.

Applicants must have experience in the construction industry and Salesforce, along with strong communication skills and a cooperative attitude. The position may require travel and has physical demands, including the ability to lift 50 lbs.