Technical Services Specialist II - Construction Support

LATICRETE International; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

LATICRETE International is seeking a Technical Services Representative II in Baltimore, MD. This role provides technical services through various communication channels, including phone and email, to resolve customer issues promptly.

The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in Technical Services, with strong communication skills and knowledge of Salesforce. Join us in a collaborative environment that values integrity and teamwork.

Qualifications

• Minimum of 3 years experience in the construction industry.
• Minimum of 2 years experience in Technical Services or comparable industry.
• Fluency in a second language preferred.

Responsibilities

• Provide technical services to customers through various platforms.
• Investigate and settle customer complaints using SalesForce.
• Support Technical Services training programs as directed.

Skills

Customer Interaction

Salesforce

Communication Skills

Technical Services Knowledge

Microsoft Office

Team Cooperation

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

LATICRETE International is seeking a Technical Services Representative II in Baltimore, MD. This role provides technical services through various communication channels, including phone and email, to resolve customer issues promptly.

The ideal candidate will have a minimum of 3 years in the construction industry and 2 years in Technical Services, with strong communication skills and knowledge of Salesforce. Join us in a collaborative environment that values integrity and teamwork.