Technical Service Lead — Construction Materials

LATICRETE International; Waxhaw (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Waxhaw, North Carolina, seeks a Technical Support Manager. The role involves supervising daily operations of technical service representatives in construction products. Candidates should have a minimum of 7 years in the construction industry and excellent management skills.

Responsibilities include managing technical services and preparing documentation while ensuring customer satisfaction. The position offers a comprehensive benefits package including medical, dental, and tuition reimbursement.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Manage technical service representatives' performance evaluations.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of construction methods

Detailed knowledge of LATICRETE product line

Computer skills (Microsoft Office)

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Waxhaw, North Carolina, seeks a Technical Support Manager. The role involves supervising daily operations of technical service representatives in construction products. Candidates should have a minimum of 7 years in the construction industry and excellent management skills.

Responsibilities include managing technical services and preparing documentation while ensuring customer satisfaction. The position offers a comprehensive benefits package including medical, dental, and tuition reimbursement.