Technical Service Lead — Construction Materials

LATICRETE International; Kernersville (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International in Kernersville is looking for a Technical Support Manager to supervise technical service representatives in the construction products industry. The role requires 7+ years of experience in construction and 3+ years in technical support.

The ideal candidate will demonstrate supervisory skills, knowledge of LATICRETE products, and strong interpersonal communication abilities. This position offers opportunities for professional growth and a collaborative work environment.

Qualifications

• 7+ years experience in the construction industry.
• 3+ years in technical support of building materials.
• Supervisory and management skills essential.
• Detailed knowledge of LATICRETE products and applications.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical advice on material selection and installation.
• Conduct customer service audits and write departmental articles.

Skills

Construction Industry Experience

Technical Support Management

Interpersonal Skills

Communication Skills

Knowledge of Construction Methods

Fluency in a Second Language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP Systems

CRM Systems

Job description

LATICRETE International in Kernersville is looking for a Technical Support Manager to supervise technical service representatives in the construction products industry. The role requires 7+ years of experience in construction and 3+ years in technical support.

The ideal candidate will demonstrate supervisory skills, knowledge of LATICRETE products, and strong interpersonal communication abilities. This position offers opportunities for professional growth and a collaborative work environment.