Technical Service Lead — Construction Materials

LATICRETE International; Sherrills Ford (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Sherrills Ford, NC to lead daily operations of technical service representatives in the construction products industry. The ideal candidate should have over 7 years of experience in the construction field and at least 3 years in technical support.

This position involves overseeing operations, providing expert technical advice, and effectively managing customer inquiries and complaints. Competitive benefits include health insurance, retirement plans, and tuition reimbursement.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Analyze technical activities and report trends.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Computer skills: Microsoft Office

Team cooperation

Education

Associate's Degree or equivalent experience

Tools

Microsoft Office

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager in Sherrills Ford, NC to lead daily operations of technical service representatives in the construction products industry. The ideal candidate should have over 7 years of experience in the construction field and at least 3 years in technical support.

This position involves overseeing operations, providing expert technical advice, and effectively managing customer inquiries and complaints. Competitive benefits include health insurance, retirement plans, and tuition reimbursement.