Technical Service Lead — Construction Materials

LATICRETE International; Cranberry Township (Butler County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry. The ideal candidate must have a minimum of 7 years of experience in the construction industry and at least 3 years in technical support.

This role involves providing technical assistance and managing the performance of staff, ensuring a high level of service to customers. Benefits include medical, dental, and flexible spending options.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Detailed knowledge of LATICRETE product line and applications.

Responsibilities

• Supervise technical service representatives and manage daily operations.
• Provide technical service to architects, contractors, and distributors.
• Review and prepare technical documents and specifications.

Skills

Construction industry experience

Technical support experience

Supervisory skills

Communication skills

Knowledge of construction methods

Knowledge of LATICRETE products

Team collaboration

Computer skills

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry. The ideal candidate must have a minimum of 7 years of experience in the construction industry and at least 3 years in technical support.

This role involves providing technical assistance and managing the performance of staff, ensuring a high level of service to customers. Benefits include medical, dental, and flexible spending options.