Technical Service Lead — Construction Materials

LATICRETE International; Castle Pines (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support, with strong supervisory skills.

Responsibilities include managing service representatives, analyzing technical activities, and providing customer support. The role offers a comprehensive benefits package including medical, dental, and retirement savings options.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and scheduling.
• Provide technical service to architects, contractors and distributors.

Skills

Supervisory and management skills

Excellent interpersonal skills

Communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Oracle EnterpriseOne and CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support, with strong supervisory skills.

Responsibilities include managing service representatives, analyzing technical activities, and providing customer support. The role offers a comprehensive benefits package including medical, dental, and retirement savings options.