Technical Service Lead — Construction Materials

LATICRETE International; Middleborough (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Paid vacation

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience within the construction field, including 3 years in technical support of building materials.

This role requires excellent communication skills and the ability to manage a team effectively. The position offers competitive medical, dental, and vision benefits, among other perks.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Excellent interpersonal, written and verbal communication skills.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance evaluations.
• Analyze technical activities and report trends and needs.

Skills

Supervisory skills

Interpersonal communication

Knowledge of construction methods

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office Suite

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager to oversee operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience within the construction field, including 3 years in technical support of building materials.

This role requires excellent communication skills and the ability to manage a team effectively. The position offers competitive medical, dental, and vision benefits, among other perks.