Technical Service Lead — Construction Materials

LATICRETE International; Greenville (SC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, located in Greenville, SC, is seeking a Technical Support Manager to lead technical service representatives for construction products. This role involves overseeing daily operations, providing technical advice to architects and contractors, and ensuring customer satisfaction.

The ideal candidate will have a minimum of 7 years in the construction industry, supervisory experience, and knowledge of LATICRETE products. Benefits include medical, dental, vision, 401(k), and tuition reimbursement.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives including attendance and performance evaluations.
• Analyze technical activities and report trends.
• Provide technical service to architects and contractors.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Intermediate knowledge of ERP and CRM systems

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International, located in Greenville, SC, is seeking a Technical Support Manager to lead technical service representatives for construction products. This role involves overseeing daily operations, providing technical advice to architects and contractors, and ensuring customer satisfaction.

The ideal candidate will have a minimum of 7 years in the construction industry, supervisory experience, and knowledge of LATICRETE products. Benefits include medical, dental, vision, 401(k), and tuition reimbursement.