Technical Service Lead — Construction Materials

LATICRETE International; North Carolina; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life insurance, AD&D and supplemental insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in North Carolina. This role involves supervising and scheduling daily operations of technical service representatives within the construction products industry.

The ideal candidate will have at least 7 years of experience in the construction industry, with a minimum of 3 years in technical support for building materials, alongside strong supervisory and communication skills. The position includes benefits like medical, dental, and 401(k).

Qualifications

• Minimum 7 years experience in the construction industry.
• Supervisory experience in technical support for building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Interpersonal communication

Technical knowledge of construction methods

Detailed knowledge of LATICRETE product line

Computer skills (Microsoft Office, ERP, CRM)

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager in North Carolina. This role involves supervising and scheduling daily operations of technical service representatives within the construction products industry.

The ideal candidate will have at least 7 years of experience in the construction industry, with a minimum of 3 years in technical support for building materials, alongside strong supervisory and communication skills. The position includes benefits like medical, dental, and 401(k).