Technical Service Lead — Construction Materials

LATICRETE International; Angel Run (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry.

The role requires a minimum of 7 years of construction industry experience and 3 years in technical support. Excellent communication skills and detailed knowledge of the LATICRETE product line are essential.

The position offers benefits including medical, dental, and a 401(k) plan.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance.
• Provide technical service to architects, contractors, and distributors.
• Review and approve technical literature and data sheets.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Computer skills: Microsoft Office

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry.

The role requires a minimum of 7 years of construction industry experience and 3 years in technical support. Excellent communication skills and detailed knowledge of the LATICRETE product line are essential.

The position offers benefits including medical, dental, and a 401(k) plan.