Technical Service Lead — Construction Materials

LATICRETE International; Waukee (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager in Waukee, Iowa. This role involves supervising daily operations of technical service representatives, ensuring high-quality technical service, and managing customer inquiries effectively.

The ideal candidate will have a minimum of 7 years in the construction industry and at least 3 years in a technical support role, with strong supervisory skills and knowledge of construction methods. Benefits include medical, dental, and vision coverage, among others.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years experience in technical support.
• Fluency in a second language preferred.

Responsibilities

• Supervise and manage technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Conduct technical service department audits at satellite facilities.

Skills

Supervisory skills

Interpersonal communication

Knowledge of construction methods

Technical support experience

Knowledge of LATICRETE products

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Job description

LATICRETE International is looking for a Technical Support Manager in Waukee, Iowa. This role involves supervising daily operations of technical service representatives, ensuring high-quality technical service, and managing customer inquiries effectively.

The ideal candidate will have a minimum of 7 years in the construction industry and at least 3 years in a technical support role, with strong supervisory skills and knowledge of construction methods. Benefits include medical, dental, and vision coverage, among others.