Technical Service Lead — Construction Materials

LATICRETE International; Collegeville (PA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support for building materials.

This role includes analyzing technical activities, providing support to architects and contractors, and ensuring customer satisfaction. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Supervisory and management skills.
• Fluency in a second language preferred.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities and report trends.
• Provide technical service to architects and contractors.
• Review and prepare technical documents.
• Coordinate and participate in job site assistance.

Skills

Construction industry experience

Technical support management

Interpersonal communication

Knowledge of architecture

Microsoft Office

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support for building materials.

This role includes analyzing technical activities, providing support to architects and contractors, and ensuring customer satisfaction. Benefits include medical, dental, vision, and a 401(k) plan.