Technical Service Lead — Construction Materials

LATICRETE International; Oro Valley (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives within the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support of building materials.

Responsibilities include supervising the technical team, providing assistance to contractors, and managing customer service issues. Offering competitive benefits, this position requires effective communication skills and a detail-oriented approach.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects, contractors and distributors.
• Conduct technical service department audits at satellite facilities.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associate's Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives within the construction products industry. The ideal candidate will have at least 7 years of experience in the construction industry and 3 years in technical support of building materials.

Responsibilities include supervising the technical team, providing assistance to contractors, and managing customer service issues. Offering competitive benefits, this position requires effective communication skills and a detail-oriented approach.