Technical Service Lead — Construction Materials

LATICRETE International; Clive (IA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager based in Clive, Iowa. This role involves supervising technical service representatives and managing daily operations to ensure excellent customer support in the construction products industry.

The ideal candidate will possess strong supervisory skills and have at least 7 years of experience in the construction industry, with a focus on technical support. Benefits include medical, dental, vision, and a 401(k).

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of building material.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects and contractors.

Skills

Supervisory and management skills

Excellent interpersonal communication skills

Knowledge of construction methods

Knowledge of LATICRETE product line

Fluency in a second language

Computer skills (Microsoft Office, ERP, CRM)

Education

Associate’s Degree or equivalent work experience

Job description

LATICRETE International is seeking a Technical Support Manager based in Clive, Iowa. This role involves supervising technical service representatives and managing daily operations to ensure excellent customer support in the construction products industry.

The ideal candidate will possess strong supervisory skills and have at least 7 years of experience in the construction industry, with a focus on technical support. Benefits include medical, dental, vision, and a 401(k).