Technical Service Lead — Construction Materials

LATICRETE International; Town of Bridge Creek (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International seeks a Technical Support Manager to oversee daily operations of technical service representatives in Wisconsin. The ideal candidate will have a minimum of 7 years in the construction industry, with at least 3 years in technical support. Key responsibilities include supervising staff, providing expert advice to clients, and managing complaints.

This role requires strong communication and supervisory skills, along with a detailed knowledge of LATICRETE products. Benefits include medical, dental, 401(k), and tuition reimbursement.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of building materials.
• Supervisory and management skills are essential.

Responsibilities

• Supervise daily operations of technical service representatives.
• Analyze technical activities and report trends.
• Provide technical service to architects and contractors.

Skills

Construction industry experience

Technical support

Supervisory skills

Communication skills

Knowledge of architecture and construction methods

Fluency in a second language

Computer skills

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International seeks a Technical Support Manager to oversee daily operations of technical service representatives in Wisconsin. The ideal candidate will have a minimum of 7 years in the construction industry, with at least 3 years in technical support. Key responsibilities include supervising staff, providing expert advice to clients, and managing complaints.

This role requires strong communication and supervisory skills, along with a detailed knowledge of LATICRETE products. Benefits include medical, dental, 401(k), and tuition reimbursement.