Technical Service Lead — Construction Materials

LATICRETE International; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International is seeking a Technical Support Manager based in Washington, D.C. This role involves supervising technical service representatives, managing daily operations, and providing expert technical support in the construction products industry.

The ideal candidate will have at least 7 years of industry experience, with strong supervisory and communication skills. The position includes various benefits and travel requirements, making it a great opportunity for professionals in the field.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Construction industry experience

Technical support experience

Supervisory skills

Communication skills

Knowledge of LATICRETE products

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager based in Washington, D.C. This role involves supervising technical service representatives, managing daily operations, and providing expert technical support in the construction products industry.

The ideal candidate will have at least 7 years of industry experience, with strong supervisory and communication skills. The position includes various benefits and travel requirements, making it a great opportunity for professionals in the field.