Technical Service Lead — Construction Materials

LATICRETE International; Kentucky; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. This position requires a minimum of 7 years in the construction industry and 3 years in technical support.

The ideal candidate will possess supervisory skills, excellent communication abilities, and a detailed understanding of LATICRETE products. The role involves significant technical interaction and requires travel up to 25%.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance and attendance.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Intermediate knowledge of Microsoft Office

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is looking for a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. This position requires a minimum of 7 years in the construction industry and 3 years in technical support.

The ideal candidate will possess supervisory skills, excellent communication abilities, and a detailed understanding of LATICRETE products. The role involves significant technical interaction and requires travel up to 25%.