Technical Service Lead — Construction Materials

LATICRETE International; Maryland; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance & AD&D

Job summary

LATICRETE International, located in Maryland, is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in construction and a minimum of 3 years in a technical support role.

The position requires strong supervisory and communication skills, along with a detailed knowledge of LATICRETE products. A collaborative attitude is essential, as is the ability to support architects and contractors with technical advice on material selection.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication skills

Knowledge of architecture and construction methods

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Job description

LATICRETE International, located in Maryland, is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in construction and a minimum of 3 years in a technical support role.

The position requires strong supervisory and communication skills, along with a detailed knowledge of LATICRETE products. A collaborative attitude is essential, as is the ability to support architects and contractors with technical advice on material selection.