Technical Service Lead — Construction Materials

LATICRETE International; Derwood (MD); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Derwood, Maryland. This role involves supervising technical service representatives in the construction products industry. The candidate should have a strong background in technical support, with at least 7 years in the construction industry.

Key responsibilities include managing daily operations, providing technical advice, and leading a team. The ideal candidate should have excellent communication skills and knowledge of LATICRETE products.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance, scheduling, and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Technical support experience

Supervisory skills

Interpersonal communication

Knowledge of construction methods

Fluency in a second language

Computer skills in Microsoft Office

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems (Oracle EnterpriseOne, CRM OnDemand)

Job description

LATICRETE International is seeking a Technical Support Manager in Derwood, Maryland. This role involves supervising technical service representatives in the construction products industry. The candidate should have a strong background in technical support, with at least 7 years in the construction industry.

Key responsibilities include managing daily operations, providing technical advice, and leading a team. The ideal candidate should have excellent communication skills and knowledge of LATICRETE products.