Technical Service Lead — Construction Materials

LATICRETE International; Valley Center (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Valley Center, California. This role involves supervising and scheduling daily operations of technical service representatives in the construction products industry.

The ideal candidate should have a minimum of 7 years experience in the construction industry and 3 years in technical support. Strong supervisory skills and detailed knowledge of the LATICRETE product line are essential. The position also provides competitive benefits and requires some travel.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance.
• Provide technical service to architects and contractors.
• Review and prepare technical documents.
• Coordinate job site assistance.

Skills

Supervisory and management skills

Excellent interpersonal skills

Communication skills

Knowledge of architecture and construction methods

Knowledge of LATICRETE product line

Computer skills

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager in Valley Center, California. This role involves supervising and scheduling daily operations of technical service representatives in the construction products industry.

The ideal candidate should have a minimum of 7 years experience in the construction industry and 3 years in technical support. Strong supervisory skills and detailed knowledge of the LATICRETE product line are essential. The position also provides competitive benefits and requires some travel.