Technical Service Lead — Construction Materials

LATICRETE International; Pleasant Hill (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager for overseeing technical service representatives in Pleasant Hill, California. The ideal candidate will have at least 7 years of experience in the construction industry, including 3 years in a technical support role, with supervisory experience.

This position involves managing daily operations, providing technical guidance, and ensuring customer satisfaction. The role requires strong interpersonal and management skills, fluency in a second language is preferred, and the ability to lift up to 50 pounds frequently.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of building materials or products.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives including attendance and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal skills

Knowledge of architecture and construction methods

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager for overseeing technical service representatives in Pleasant Hill, California. The ideal candidate will have at least 7 years of experience in the construction industry, including 3 years in a technical support role, with supervisory experience.

This position involves managing daily operations, providing technical guidance, and ensuring customer satisfaction. The role requires strong interpersonal and management skills, fluency in a second language is preferred, and the ability to lift up to 50 pounds frequently.