Senior Technical Services Lead — Construction Materials

LATICRETE International; Valley Center (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Valley Center, California, is seeking a Lead Technical Services Representative to provide technical services to clients. This role demands strong communication skills and expertise in construction and architecture. The ideal candidate will have a minimum of 6 years experience in the construction industry and at least 4 years in Technical Services.

Responsibilities include resolving customer complaints, training team members, and coordinating technical support. A comprehensive benefits package is offered, including medical, dental, vision, and retirement plans.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Fluency in a second language is preferred.

Responsibilities

• Provide technical services to clients via various communication methods.
• Resolve customer complaints through Salesforce professionally.
• Train Technical Services Representatives and manage workloads.

Skills

Leadership skills

Strong interpersonal communication

Problem-solving

Knowledge of construction methods

Knowledge of architecture

Education

Associate’s degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office (Word, Excel, PowerPoint, Teams)

Job description

LATICRETE International in Valley Center, California, is seeking a Lead Technical Services Representative to provide technical services to clients. This role demands strong communication skills and expertise in construction and architecture. The ideal candidate will have a minimum of 6 years experience in the construction industry and at least 4 years in Technical Services.

Responsibilities include resolving customer complaints, training team members, and coordinating technical support. A comprehensive benefits package is offered, including medical, dental, vision, and retirement plans.