Technical Service Lead — Construction Materials

LATICRETE International; San Marcos (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays and vacation

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in San Marcos, California, seeks a Technical Support Manager to oversee daily operations of technical service representatives in the construction products sector. Candidates should possess at least 7 years in construction, along with supervisory experience in technical support.

The role entails managing technical service representatives, analyzing technical activities, and providing guidance to architects and contractors. A strong knowledge of LATICRETE products is required. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities, report trends and needs.
• Provide technical service to architects, contractors, and distributors.
• Supervise the investigation and settlement of customer service and product complaints.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Fluency in a second language

Intermediate Microsoft Office skills

Team cooperation

Education

Associate's Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in San Marcos, California, seeks a Technical Support Manager to oversee daily operations of technical service representatives in the construction products sector. Candidates should possess at least 7 years in construction, along with supervisory experience in technical support.

The role entails managing technical service representatives, analyzing technical activities, and providing guidance to architects and contractors. A strong knowledge of LATICRETE products is required. Benefits include medical, dental, vision, and a 401(k) plan.