Technical Service Lead — Construction Materials

LATICRETE International; New Berlin (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to lead the technical service team in New Berlin, Wisconsin. Responsibilities include supervising daily operations, managing technical service representatives, and providing expert technical support to customers.

The ideal candidate will have a minimum of 7 years in the construction industry along with supervisory experience in technical support. Strong communication skills and a detailed knowledge of LATICRETE products are essential. The position offers competitive benefits and involves some travel.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Detailed knowledge of LATICRETE product line.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects, contractors and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Fluency in a second language

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager to lead the technical service team in New Berlin, Wisconsin. Responsibilities include supervising daily operations, managing technical service representatives, and providing expert technical support to customers.

The ideal candidate will have a minimum of 7 years in the construction industry along with supervisory experience in technical support. Strong communication skills and a detailed knowledge of LATICRETE products are essential. The position offers competitive benefits and involves some travel.