Technical Service Lead — Construction Materials

LATICRETE International; Tennessee; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Tennessee to oversee daily operations of technical service representatives in the construction products industry. Ideal candidates will have at least 7 years of construction industry experience, including 3 years in technical support.

The role includes managing personnel, providing technical assistance, and ensuring company standards for customer service are met. Strong communication skills and knowledge of LATICRETE products are essential.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of building materials or products.
• Excellent interpersonal, written, and verbal communication skills.
• Detailed knowledge of LATICRETE product line and construction practices.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage performance evaluations and staff meetings.
• Provide technical service to architects, contractors, and distributors.
• Analyze technical activities and report trends.
• Coordinate job site assistance.

Skills

Construction industry experience

Technical support experience

Supervisory skills

Interpersonal communication

Knowledge of architecture

LATICRETE product knowledge

Fluency in a second language

Microsoft Office

ERP and CRM systems

Education

Associate’s Degree or equivalent work experience

Job description

LATICRETE International is seeking a Technical Support Manager in Tennessee to oversee daily operations of technical service representatives in the construction products industry. Ideal candidates will have at least 7 years of construction industry experience, including 3 years in technical support.

The role includes managing personnel, providing technical assistance, and ensuring company standards for customer service are met. Strong communication skills and knowledge of LATICRETE products are essential.