Technical Service Lead — Construction Materials

LATICRETE International; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International, based in Tampa, Florida, is looking for a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry.

This role requires at least 7 years of construction experience, with 3 years in technical support. The successful candidate will manage representatives while providing technical advice on product selection and installation, ensuring high-quality service across teams.

The position offers opportunities for growth and 25% travel.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage technical service representatives' attendance and scheduling.
• Provide technical service to architects and contractors.
• Coordinate incoming requests for technical service.

Skills

Supervisory skills

Excellent communication skills

Knowledge of construction methods

Detailed knowledge of LATICRETE products

Computer skills

Team cooperation

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International, based in Tampa, Florida, is looking for a Technical Support Manager to supervise daily operations of technical service representatives in the construction products industry.

This role requires at least 7 years of construction experience, with 3 years in technical support. The successful candidate will manage representatives while providing technical advice on product selection and installation, ensuring high-quality service across teams.

The position offers opportunities for growth and 25% travel.