Technical Service Lead — Construction Materials

LATICRETE International; Sandy (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager in Sandy, Utah, to supervise daily operations of technical service representatives. The role involves managing staff performance, providing technical guidance, and coordinating job site assistance while ensuring high customer satisfaction.

The ideal candidate will have at least 7 years of experience in the construction industry, 3 years in technical support, and strong communication skills. A commitment to team cooperation and knowledge of LATICRETE products is essential. Travel up to 25% may be required.

Qualifications

• Minimum 7 years experience in the construction industry.
• 3 years in technical support of building materials or products.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors, and distributors.
• Review and approve technical literature and data sheets.
• Conduct technical service department audits at satellite facilities.

Skills

Supervisory and management skills

Excellent interpersonal skills

Written and verbal communication skills

Knowledge of architecture and construction methods

Knowledge of LATICRETE product line

Fluency in a second language

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International is looking for a Technical Support Manager in Sandy, Utah, to supervise daily operations of technical service representatives. The role involves managing staff performance, providing technical guidance, and coordinating job site assistance while ensuring high customer satisfaction.

The ideal candidate will have at least 7 years of experience in the construction industry, 3 years in technical support, and strong communication skills. A commitment to team cooperation and knowledge of LATICRETE products is essential. Travel up to 25% may be required.