Technical Service Lead — Construction Materials

LATICRETE International; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance and AD&D

Job summary

LATICRETE International in Salt Lake City, Utah is looking for a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate should have at least 7 years of experience in the construction industry, with a minimum of 3 years in technical support.

This position requires strong supervisory skills, excellent communication abilities, and detailed knowledge of LATICRETE products and construction methods. The role may involve up to 25% travel and offers comprehensive benefits.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance evaluations.
• Provide technical service to architects, contractors and distributors.
• Review and prepare technical documents for material selection.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Computer skills

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Salt Lake City, Utah is looking for a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate should have at least 7 years of experience in the construction industry, with a minimum of 3 years in technical support.

This position requires strong supervisory skills, excellent communication abilities, and detailed knowledge of LATICRETE products and construction methods. The role may involve up to 25% travel and offers comprehensive benefits.