Technical Service Lead — Construction Materials

LATICRETE International; Glen (NH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate should have at least 7 years in the construction sector and experience in technical support, emphasizing excellent communication and supervisory skills.

Responsibilities include managing the technical support team, providing service to architects and contractors, and ensuring the quality of technical documentation. The role also requires knowledge of the LATICRETE product line and applications.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of building materials.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Communication skills

Computer skills (Microsoft Office)

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager to oversee daily operations of technical service representatives in the construction products industry. The ideal candidate should have at least 7 years in the construction sector and experience in technical support, emphasizing excellent communication and supervisory skills.

Responsibilities include managing the technical support team, providing service to architects and contractors, and ensuring the quality of technical documentation. The role also requires knowledge of the LATICRETE product line and applications.