Technical Service Lead — Construction Materials

LATICRETE International; San Antonio (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager in San Antonio, Texas, to oversee technical service operations in the construction products industry. The ideal candidate will manage a team of technical representatives, ensure product quality, and communicate effectively with clients.

Applicants must possess at least 7 years of construction industry experience and 3 years in technical support. A strong understanding of the LATICRETE product line and excellent interpersonal skills are essential. The role may require travel up to 25%.

Qualifications

• Minimum 7 years of experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage performance evaluations and scheduling.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Computer skills (Microsoft Office, ERP, CRM)

Education

Associate's Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is looking for a Technical Support Manager in San Antonio, Texas, to oversee technical service operations in the construction products industry. The ideal candidate will manage a team of technical representatives, ensure product quality, and communicate effectively with clients.

Applicants must possess at least 7 years of construction industry experience and 3 years in technical support. A strong understanding of the LATICRETE product line and excellent interpersonal skills are essential. The role may require travel up to 25%.