Technical Service Lead — Construction Materials

LATICRETE International; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager in Plano, Texas, to oversee daily operations of technical service representatives in the construction products sector. This role demands a seasoned professional with substantial supervisory experience and knowledge of the LATICRETE product line.

The ideal candidate will need to manage technical activities, provide service to builders, and represent the technical department in meetings. Benefits include medical, dental, and a 401(k) plan. This position requires a blend of technical expertise and excellent communication skills.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of building material or product.
• Physical strength to lift and carry up to 50 pounds.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory skills

Excellent interpersonal skills

Knowledge of architecture and construction methods

Fluency in a second language

Computer skills (Microsoft Office, ERP, CRM)

Education

Associate’s Degree or equivalent work experience

Tools

ERP systems

CRM systems

Oracle EnterpriseOne

Job description

LATICRETE International is looking for a Technical Support Manager in Plano, Texas, to oversee daily operations of technical service representatives in the construction products sector. This role demands a seasoned professional with substantial supervisory experience and knowledge of the LATICRETE product line.

The ideal candidate will need to manage technical activities, provide service to builders, and represent the technical department in meetings. Benefits include medical, dental, and a 401(k) plan. This position requires a blend of technical expertise and excellent communication skills.