Technical Service Lead — Construction Materials

LATICRETE International; Lake Worth (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Lake Worth, Texas, to supervise the daily operations of technical service representatives in the construction products industry. The ideal candidate will have over 7 years of construction experience, with 3+ years in technical support, and strong knowledge of LATICRETE products.

This role involves managing schedules, providing technical guidance, and ensuring high-quality service to clients. Benefits include medical, dental, vision, and 401(k) contributions.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance and scheduling for technical service representatives.
• Provide technical service to architects and contractors.

Skills

Interpersonal communication

Supervisory and management skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE products

Fluency in a second language

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager in Lake Worth, Texas, to supervise the daily operations of technical service representatives in the construction products industry. The ideal candidate will have over 7 years of construction experience, with 3+ years in technical support, and strong knowledge of LATICRETE products.

This role involves managing schedules, providing technical guidance, and ensuring high-quality service to clients. Benefits include medical, dental, vision, and 401(k) contributions.