Technical Service Lead — Construction Materials

LATICRETE International; Saint Augustine (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager in Saint Augustine, Florida. This role involves supervising and scheduling daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction field and 3 years specifically in technical support.

The manager will oversee operations in a dynamic environment, ensuring effective technical service to clients and collaborating with internal teams. Offering competitive benefits, this is a great opportunity for a dedicated professional seeking growth.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives, attendance, and performance evaluations.
• Provide technical service to architects, contractors, and distributors.
• Review and prepare technical documents for advising material selection.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Fluency in a second language preferred

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office Suite

ERP systems

CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is looking for a Technical Support Manager in Saint Augustine, Florida. This role involves supervising and scheduling daily operations of technical service representatives in the construction products industry. The ideal candidate will have at least 7 years of experience in the construction field and 3 years specifically in technical support.

The manager will oversee operations in a dynamic environment, ensuring effective technical service to clients and collaborating with internal teams. Offering competitive benefits, this is a great opportunity for a dedicated professional seeking growth.