Senior Technical Services Lead — Construction Materials

LATICRETE International; Saint Augustine (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Saint Augustine, Florida is seeking a Lead Technical Services Representative to provide advanced technical support and training to both internal and external customers. This role involves handling customer complaints, interfacing with management, and supporting team workload.

The ideal candidate will have a minimum of 6 years experience in the construction industry and strong knowledge of technical services. LATICRETE offers a comprehensive benefits package including medical, dental, vision, and more.

Qualifications

• Minimum of 6 years of experience in construction industry.
• Minimum of 4 years of experience in Technical Services.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers via calls and emails.
• Resolve customer complaints using Salesforce.
• Train Technical Service Representatives.

Skills

Salesforce

Technical Services

Communication skills

Team cooperation

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office

JD Edwards

Job description

LATICRETE International in Saint Augustine, Florida is seeking a Lead Technical Services Representative to provide advanced technical support and training to both internal and external customers. This role involves handling customer complaints, interfacing with management, and supporting team workload.

The ideal candidate will have a minimum of 6 years experience in the construction industry and strong knowledge of technical services. LATICRETE offers a comprehensive benefits package including medical, dental, vision, and more.