Technical Service Lead — Construction Materials

LATICRETE International; Port Saint Lucie (FL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance and Supplemental Insurance

Job summary

LATICRETE International, located in Port Saint Lucie, Florida, is seeking a Technical Support Manager to supervise the daily operations of technical service representatives in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry and at least 3 years in technical support of building materials.

This role also requires strong supervisory skills and excellent communication, with responsibilities including managing staff, providing technical advice, and coordinating service requests. The position offers benefits such as medical, dental, and a 401(k) plan.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical service to architects and contractors.
• Coordinate incoming requests for technical service.

Skills

Technical support experience

Supervisory skills

Excellent communication skills

Knowledge of construction methods

Knowledge of LATICRETE product line

Computer skills in Microsoft Office

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International, located in Port Saint Lucie, Florida, is seeking a Technical Support Manager to supervise the daily operations of technical service representatives in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry and at least 3 years in technical support of building materials.

This role also requires strong supervisory skills and excellent communication, with responsibilities including managing staff, providing technical advice, and coordinating service requests. The position offers benefits such as medical, dental, and a 401(k) plan.