Technical Service Lead — Construction Materials

LATICRETE International; Pine Brook (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Pine Brook, New Jersey is looking for a Technical Support Manager to supervise technical service representatives within the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry and be well-versed in technical support roles.

This role will include managing staff performance, generating technical advisories, and providing expert advice to contractors and architects on material selection and installation procedures. Strong supervisory skills and thorough knowledge of LATICRETE products are essential for success in this position.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage attendance and staff meetings of technical service representatives.
• Provide technical service to architects and contractors.

Skills

Supervisory and management skills

Interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Computer skills: Microsoft Office

Education

Associate’s Degree or equivalent work experience

Tools

ERP systems

CRM systems

Job description

LATICRETE International in Pine Brook, New Jersey is looking for a Technical Support Manager to supervise technical service representatives within the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry and be well-versed in technical support roles.

This role will include managing staff performance, generating technical advisories, and providing expert advice to contractors and architects on material selection and installation procedures. Strong supervisory skills and thorough knowledge of LATICRETE products are essential for success in this position.