Technical Service Lead — Construction Materials

LATICRETE International; Myrtle Beach (SC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Flexible spending

Life Insurance

Job summary

LATICRETE International in Myrtle Beach, SC, is seeking a Technical Support Manager to supervise daily operations of technical service representatives. This role requires excellent communication and management skills, a strong background in the construction industry, and knowledge of LATICRETE product applications.

The ideal candidate should have a minimum of 7 years of experience in the construction sector, including 3 years in technical support. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations and staff meetings.
• Provide technical service to architects and contractors.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line and applications

Fluency in a second language

Intermediate knowledge of Microsoft Office

Computer skills in ERP and CRM systems

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International in Myrtle Beach, SC, is seeking a Technical Support Manager to supervise daily operations of technical service representatives. This role requires excellent communication and management skills, a strong background in the construction industry, and knowledge of LATICRETE product applications.

The ideal candidate should have a minimum of 7 years of experience in the construction sector, including 3 years in technical support. Benefits include medical, dental, vision, and a 401(k) plan.