Technical Service Lead — Construction Materials

LATICRETE International; Mount Pleasant (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Mount Pleasant, SC. This role involves supervising daily operations of technical service representatives within the construction products sector.

We require at least 7 years of construction experience and 3 years in technical support. Additional qualifications include strong management skills, knowledge of construction methods, and a thorough understanding of our product line.

The position also demands excellent interpersonal skills and a willingness to travel up to 25%.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage attendance, scheduling, and performance evaluations.
• Provide technical service to architects and contractors.
• Review and prepare technical documents for material selection.

Skills

Supervisory and management skills

Excellent interpersonal communication

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager in Mount Pleasant, SC. This role involves supervising daily operations of technical service representatives within the construction products sector.

We require at least 7 years of construction experience and 3 years in technical support. Additional qualifications include strong management skills, knowledge of construction methods, and a thorough understanding of our product line.

The position also demands excellent interpersonal skills and a willingness to travel up to 25%.