Technical Service Lead — Construction Materials

LATICRETE International; Miami (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Paid vacation and sick time

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Miami, Florida, to oversee daily operations of technical service representatives. The ideal candidate will have at least 7 years in the construction industry and 3 years in technical support. Responsibilities include managing service representatives, providing technical assistance, and preparing documents.

Candidates should possess strong supervisory skills, excellent communication abilities, and knowledge of LATICRETE's product line and applications. Benefits include medical, dental, vision, 401(k), and tuition reimbursement.

Qualifications

• 7 years of experience in construction industry required.
• 3 years in technical support of building materials required.
• Strong supervisory and management skills essential.
• Excellent interpersonal, written and verbal communication skills required.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage technical service representatives' performance evaluations.
• Provide technical service to architects and contractors.
• Review and prepare technical documents.
• Coordinate requests for technical service with sales representatives.

Skills

Construction industry experience

Technical support experience

Supervisory skills

Communication skills

Knowledge of architecture

Knowledge of LATICRETE product line

Fluency in a second language

Computer skills

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP and CRM systems

Job description

LATICRETE International is seeking a Technical Support Manager in Miami, Florida, to oversee daily operations of technical service representatives. The ideal candidate will have at least 7 years in the construction industry and 3 years in technical support. Responsibilities include managing service representatives, providing technical assistance, and preparing documents.

Candidates should possess strong supervisory skills, excellent communication abilities, and knowledge of LATICRETE's product line and applications. Benefits include medical, dental, vision, 401(k), and tuition reimbursement.