Technical Service Lead — Construction Materials

LATICRETE International; Massachusetts; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International in Massachusetts is seeking a Technical Support Manager to supervise and manage the daily operations of technical service representatives in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry, with a focus on technical support.

The role involves providing technical guidance to architects and contractors, managing staff activities, and ensuring high-quality service. Strong supervisory skills and knowledge of the LATICRETE product line are essential for success in this position.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Knowledge of architecture and construction methods.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives’ attendance and performance evaluations.
• Provide technical service to architects, contractors, and distributors.

Skills

Supervisory and management skills

Excellent interpersonal communication

Detailed knowledge of LATICRETE product line

Intermediate knowledge of Microsoft Office

Fluency in a second language

Education

Associate’s Degree or equivalent work experience

Tools

ERP and CRM systems (preferred)

Oracle EnterpriseOne

Job description

LATICRETE International in Massachusetts is seeking a Technical Support Manager to supervise and manage the daily operations of technical service representatives in the construction products industry. The ideal candidate will have a minimum of 7 years of experience in the construction industry, with a focus on technical support.

The role involves providing technical guidance to architects and contractors, managing staff activities, and ensuring high-quality service. Strong supervisory skills and knowledge of the LATICRETE product line are essential for success in this position.