Technical Service Lead — Construction Materials

LATICRETE International; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Baltimore, MD is looking for a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry. Candidates should have at least 7 years of experience in the construction sector and 3 years specifically in technical support. Strong leadership and communication skills are essential, along with familiarity with LATICRETE products.

This role includes managerial responsibilities, technical document oversight, and direct customer engagement. A competitive benefits package is offered, including medical, dental, and 401(k).

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Fluency in a second language preferred.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Manage technical service representatives' attendance and performance evaluations.
• Provide technical service to architects, contractors and distributors.
• Review and prepare technical documents and specifications.
• Supervise investigation of customer service and product complaints.

Skills

Construction industry experience

Technical support

Supervisory skills

Communication skills

Knowledge of construction methods

Knowledge of LATICRETE products

Intermediate computer skills

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

ERP systems

CRM systems

Job description

LATICRETE International in Baltimore, MD is looking for a Technical Support Manager to oversee the daily operations of technical service representatives in the construction products industry. Candidates should have at least 7 years of experience in the construction sector and 3 years specifically in technical support. Strong leadership and communication skills are essential, along with familiarity with LATICRETE products.

This role includes managerial responsibilities, technical document oversight, and direct customer engagement. A competitive benefits package is offered, including medical, dental, and 401(k).