Technical Service Lead — Construction Materials

LATICRETE International; Los Angeles (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is looking for a Technical Support Manager based in Los Angeles, CA. The role involves supervising technical service representatives and providing assistance to architects and contractors on material selection and installation procedures.

The ideal candidate should possess a minimum of 7 years of construction industry experience, strong interpersonal skills, and in-depth knowledge of LATICRETE products. Benefits include medical, dental, vision insurance, and tuition reimbursement.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Provide technical service to architects, contractors and distributors.
• Coordinate incoming requests for technical service and training.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Intermediate knowledge of Microsoft Office

Team cooperation

Education

Associate’s Degree or equivalent work experience

Tools

ERP and CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is looking for a Technical Support Manager based in Los Angeles, CA. The role involves supervising technical service representatives and providing assistance to architects and contractors on material selection and installation procedures.

The ideal candidate should possess a minimum of 7 years of construction industry experience, strong interpersonal skills, and in-depth knowledge of LATICRETE products. Benefits include medical, dental, vision insurance, and tuition reimbursement.